At p898, your personal information is treated with care. This Privacy Policy explains exactly what data we collect when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. It is a short, plain-language read — no legal jargon, no surprises. If you have questions after reading, the FAQ page is a good next stop.
Last updated: January 2025
We only collect information that is genuinely needed to run the platform and keep your account safe.
When you create a p898 account, we collect your name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement for gaming in the Philippines and to set up your account correctly. Your date of birth is used strictly for age verification and is never shared with third parties for marketing purposes. Your mobile number may be used to send you account security alerts, such as login notifications or password reset codes. We do not collect more personal information than is necessary to open and maintain your account on the platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as your e-wallet account reference or bank account information, depending on the channel you choose. Full card numbers and sensitive payment credentials are never stored on p898 servers — these are handled directly by our certified payment processing partners using industry-standard encryption. We retain records of your transaction history, including deposit amounts, withdrawal requests, and timestamps, so that you can review your account activity at any time. Transaction records are also retained to comply with applicable Philippine financial regulations and to support any dispute resolution process. If you are asked to complete identity verification before a withdrawal, the documents you submit are processed securely and retained only for as long as required by law.
When you use p898 on your mobile browser or any other device, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect unusual login activity, prevent unauthorised access to your account, and ensure the platform performs correctly across the wide range of devices used by Filipino players. We also collect gameplay data — such as which games you play, bet amounts, and session duration — to operate the platform, calculate winnings accurately, and identify any technical issues that may affect your experience. This usage data is analysed in aggregate to improve the platform and is not used to build individual profiles for sale to third parties. You can review your own gameplay and transaction history at any time through your account dashboard.
If you contact our support team — whether through the platform's messaging feature or by email — we retain a record of that conversation, including any attachments or screenshots you share. This allows us to follow up on unresolved issues, maintain a consistent support experience, and review interactions if a formal complaint is raised. We may also send you transactional emails related to your account, such as deposit confirmations, withdrawal updates, and security alerts. These communications are not marketing messages and cannot be opted out of, as they are necessary for the safe operation of your account. If you have opted in to receive promotional communications, you can withdraw that consent at any time by updating your account notification preferences.
Your data is used to run the platform, keep it secure, and meet our legal obligations — nothing more.
Your data is used to process bets, calculate payouts, manage your account balance in PHP, and deliver the games and features you access on p898. Without this processing, the platform simply cannot function. We use your account data to personalise your experience — for example, remembering your preferred language settings or displaying your recent game history — but this personalisation is limited to improving your use of the platform itself.
We analyse account activity, login patterns, and transaction behaviour to detect and prevent fraud, money laundering, and unauthorised account access. This processing is essential to protect both individual players and the integrity of the platform. Where suspicious activity is detected, we may temporarily restrict account access while an investigation is conducted, and we may share relevant data with Philippine law enforcement or regulatory authorities if required by law.
p898 works with a small number of trusted third-party providers to deliver specific services — including payment processing, identity verification, and platform infrastructure hosting. These providers are contractually required to handle your data only for the specific purpose for which it was shared, and they are not permitted to use it for their own marketing or to share it further. We do not sell your personal data to any third party under any circumstances.
We use gameplay and session data to monitor for signs of problematic gambling behaviour, in line with our commitment to responsible gaming for Filipino players. If our systems flag unusual patterns — such as significantly increased deposit frequency or extended session lengths — our team may reach out to check in with you. This monitoring is carried out in your interest and is part of our duty of care as a platform operating in the Philippines. You can learn more about the tools available to you on the Responsible Gaming page.
You have clear rights over the personal data p898 holds about you. Here is what you can ask for and how.
You have the right to request a copy of the personal data that p898 holds about you at any time. To make an access request, contact our support team with your account username and a description of the information you would like to receive. We will respond within a reasonable timeframe and provide your data in a clear, readable format. There is no charge for a standard access request. If your request is unusually broad or repetitive, we may ask you to narrow the scope before we proceed.
If any of the personal information held on your p898 account is incorrect — for example, a misspelled name or an outdated contact number — you have the right to request that it be corrected. Some details, such as your registered email address, can be updated directly through your account settings. For other information, such as identity documents submitted during verification, please contact support and we will guide you through the correction process. Keeping your account information accurate helps ensure that your transactions are processed smoothly and that you receive important account communications without delay.
You may request that p898 delete your personal data by closing your account and submitting a deletion request to our support team. We will delete or anonymise your data where we are not legally required to retain it. Please note that certain records — particularly transaction histories and identity verification documents — must be retained for a minimum period under Philippine financial regulations, even after your account is closed. We will inform you clearly of what data will be deleted and what must be retained, and for how long, when you make a deletion request. Once the mandatory retention period has passed, retained data will be securely deleted.
If you have previously opted in to receive promotional emails or notifications from p898, you can withdraw that consent at any time without affecting your ability to use the platform. To opt out, update your notification preferences in your account settings or contact support directly. Withdrawing marketing consent does not affect the transactional communications we send you — such as deposit confirmations and security alerts — as these are necessary for the operation of your account and cannot be disabled. We respect your communication preferences and will process any opt-out request promptly.
If anything in this Privacy Policy is unclear, or if you want to exercise any of your data rights, our support team is ready to help. You can also check the FAQ for quick answers to common questions from Filipino players.